Recent Why SERVPRO Posts

Protect Yourself From Assignment of Benefits Misconduct in Florida

10/3/2022 (Permalink)

Bay County resident roof damages from storm Residents who have property damages are susceptible to AOB misconduct.

Homeowners who face the chaos and confusion commonplace after storm, fire, and water damage in Bay County look for a restoration company that offers a wide range of services. Many companies, like ours, highlight their ability to help with insurance claims and submissions during this stressful time as a critical service, streamlining the financial aspects of a restoration job.

Working with the customer's insurance company can be a great benefit to a property owner when done ethically. Unfortunately, there is a long history of disaster recovery companies in Florida mishandling the job- an injustice that can result in adverse consequences unintended by a trusting client.

These unscrupulous businesses prey upon the anxiety and fear victims of severe weather, and other emergencies feel as they try to sort out the overwhelming crush of concerns and tasks following major catastrophes. Within the hours and days after a storm or flood, some vendors deliberately arose panic among victims. They follow up exaggerated statements about the devastation with promises to take care of all aspects of damage restoration if only the customer assigns his or her homeowner's insurance payout directly to the company pledging to fix the damage.

This practice is termed Assignment of Benefits or AOB, and has become of great concern in Florida when pursued dishonestly by disaster recovery companies. The problem stems from the unprincipled actions of dishonest and immoral individuals who inflate the cost of restorations and recommend unnecessary repairs to increase the flow of money into their coffers from unsuspecting customers' insurance carriers. Not infrequently, the vendors that demand a customer sign an AOB also perform low-quality work that does not stand the test of time.

Homeowners trade control over the restoration process and direct communication with their insurance agent and company for a potentially false sense of security. The company assigned the benefits makes all the decisions if an insurance company resists paying. Also, the property owner typically agrees in the AOB documents to cooperate if the restoration company files suit against the insurance company. Because of details in Florida's current AOB statute, insurance companies risk paying significant attorneys fees if claims presented are refused or paid at a lower rate, so they sometimes pay to evade the perceived penalty.

The overreaching effect of the AOB practices of some immoral restoration companies is steep increases in premiums and the unavailability of homeowner insurance coverage in areas where weather damage is predictable. High-pressure tactics to sign AOBs, little history of quality restoration in an area, and fear-mongering are signals that a restoration company is part of the problem, and not the solution you seek.

With decades of top-notch restoration experience and a desire to set your mind at ease, our experts at SERVPRO commit to use a clear communication style and transparent dealings with you and your insurance company as we restore the damage.

Our Customers Say It All!

7/25/2022 (Permalink)

Review Text over a background of drying and dehumidification equipment We greatly appreciate our customers and the kind words they leave about our team!

Nothing is more valuable to a business than the reviews left by their customers.  SERVPRO of Bay County takes great pride in providing the highest possible level of customer service to residents and business owners throughout the Panama City area when disaster strikes, and this is evidenced by the online reviews we receive.  From fire damage restoration in a single-family home when the pot on the stove gets a bit out of control, to multi-story condominium water damages affecting numerous owners, SERVPRO of Bay County is Here to Help make the damage “Like it never even happened.”  So, what do our customers have to say about the service we provide?

Called them during a very chaotic condo flood. They came out immediately and began actively fixing the problem. The guys took videos and sent them to me, which put me at ease since I live in another city. Everyone was very pleasant, and very helpful, and went above and beyond to make things as painless as possible. THANK YOU. Can't say enough positive things about everyone involved. – Rachel B.    

Great experience again with SERVPRO. They are thorough and professional and honest. Specifically, Dustin and Cozenski came in the middle of the night with great attitudes and positivity and helped me with a water line that broke and flooded an entire downstairs floor. They worked expeditiously to remedy the problem and did an excellent job.  – Alex M.

Want to tell you about the awesome work Brandon and Theo are doing on our home! They work hard, they work clean so you cannot tell they just demoed an area, and they keep you well informed as to what to expect for the day! Their motto has to be “ work as if it was your home”! Thank you, guys, for all you are doing! – Melanie H.

When it comes to finding a local professional that you can trust for your cleanup and restoration needs, look no further than SERVPRO of Bay County.  Available 24 hours a day, 7 days a week for emergencies, SERVPRO of Bay County is “Faster to any size disaster.”

Attention Insurance Agents and Adjusters!

3/14/2022 (Permalink)

Chalkboard with the Words "Continuing Education" written on it Looking for Continuing Education courses? Call SERVPRO of Bay County at 850-785-1077

Are you looking for a new, interactive way to earn your Continuing Education credits?  Are you ready to advance your knowledge of cleanup and restoration?  Look no further!  SERVPRO of Bay County offers a variety of for-credit Continuing Education courses, FREE OF CHARGE! That’s right!  Our team is proud to be of service to our local insurance community, helping them to fulfill their credit obligations, while presenting relevant, real-world information in a fun fashion!

SERVPRO of Bay County understands how busy and hectic your day-to-day schedule can be, so to accommodate more attendees, we are offering our courses BOTH virtually via webinar, and in person at our office, at the same time.  By choosing the style of attendance that fits YOU best, we hope to make the learning experience much more fun and memorable.  We offer a variety of 2 credit hour courses throughout the year, including:

  • Biohazard Cleanup
  • Cleaning and Restoring Smoke Damaged Contents
  • Deodorization of Malodors
  • Restoring Contaminated Buildings
  • Understanding Mold in the Restoration Industry

and, coming up on May 18th, 2022, we will be offering Restorative Drying for Water Damage in a dual in person/virtual presentation.  We hope that you can attend!

To learn more about SERVPRO of Bay County’s Continuing Education offerings, register for our upcoming course, or for any additional questions, please do not hesitate to reach out by calling 850-785-1077 and asking for Catherine, or emailing  Serving the communities of Panama City, Lynn Haven, Callaway, and surrounding areas, our team is Here to Help when disaster strikes, and with continuing education for our insurance community!

Gulf Coast Jam’s Kickoff Party 2022!

1/28/2022 (Permalink)

Gulf Coast Jam Logo with Tickets on a multi colored background Stay Tuned to SERVPRO of Bay County for updates about Gulf Coast Jam 2022!

SERVPRO of Bay County is always looking for a way to support our community, and this time around we have found the perfect event!  All new for the year 2022, Pepsi Gulf Coast Jam will be adding a “Thursday Night Kickoff Party” to the weekend lineup!  This night provides an opportunity for locals, who are usually working during the 3-day weekend event, to be able to attend and enjoy the festivities.

Along with presenting sponsors Royal American and People’s First Insurance, SERVPRO of Bay County is proud to serve as the parking sponsor for this Thursday night addition to benefit our local community.  The Kickoff Party for 2022 is being headlined by country music star Brett Young, with supporting acts Jameson Rodgers, Niko Moon, and Casi Joy.  Bringing #CountryOnTheCoast for all to enjoy, this event will be one that you do not want to miss!

Stayed tuned to SERVPRO of Bay County on Facebook (SERVPRObaycounty) and Twitter (@SERVPRObayco) for additional event details, information about the Pepsi Gulf Coast Jam weekend, and maybe even a chance to win Thursday night tickets.  SERVPRO of Bay County, a locally owned and operated franchise, is Here to Help when disaster strikes, AND to support our community by partnering with great events like these!

Professional Cleaning and Sanitation Services

12/6/2021 (Permalink)

Men in PPE We have the training, equipment, and experience to handle all sorts of specialty cleaning and sanitation needs!

Hoarding Cases, Crime Scenes, Biohazardous Waste…

These are all things that no home or business owner ever wants to deal with, unfortunately, they do occur from time to time.  Having a local professional that you can trust to provide industry leading cleaning and sanitation, coupled with exceptional customer service, is imperative when these sorts of issues arise.  SERVPRO of Bay County is trained to safely handle these types of situations, utilizing industry leading equipment and chemicals, to help return your property to its preloss state.  We’re available for emergencies, 24 hours a day, 7 days a week, and along with the situations mentioned above, are prepared to provide services for a variety of additional specialty cleaning needs:

  • Meth Lab Clean Up
  • Chemical Spills
  • Accident Scenes
  • Animal Waste Cleaning
  • Sewage Back-Ups

Working throughout the communities of Lynn Haven, Panama City Beach, and surrounding areas, SERVPRO of Bay County is only one call away at 850-785-1077 for your specialty cleaning needs.  To learn more about our services, please visit or give us a call today.

Local Leader-Regional Reach-National Support

11/16/2021 (Permalink)

Trucks in front of a commercial building We're Here to Help, 24 Hours a Day, 7 Days a Week!

When it comes to choosing a service provider for property damage, whether caused by fire, water, mold, or storms, consumers have a variety of choices at their disposal.  With the ease of internet searches, contact information for numerous organizations is right at your fingertips.  So, how do you determine WHO to TRUST as your Professional Cleanup and Restoration Organization, and WHY should you choose SERVPRO of Bay County?

  • SERVPRO of Bay County is a local leader in cleanup and restoration services. We have been operating in the Panhandle of Florida since the 1980’s, and during this time have developed numerous relationships with local community members, striving to provide the highest level of customer service alongside professional and ethical work standards.
  • SERVPRO of Bay County has two sister franchises, SERVPRO of North Pensacola and SERVPRO of Albany and Americus, under the same ownership. This regional structure provides us with the resources to respond at greater distances faster and work as one team to meet the needs of our clients.  We have many team members with highly specialized training and experience, giving us the ability to handle a variety of unique damage situations.
  • SERVPRO of Bay County is part of a franchise system with over 1,900 locations throughout the United States and Canada. This extensive network provides us with a wealth of equipment, resources, vendors, and labor to tackle even the largest of losses, all while maintaining the high level of customer service that consumers have come to know and trust from the SERVPRO brand.  As a large loss response team ourselves, SERVPRO of Bay County has assisted with property damages throughout the United States, giving us invaluable experience to bring back and utilize in our local communities.

When it comes to selecting a cleanup and restoration vendor, trust your local leader, with a regional reach, and national support: SERVPRO of Bay County.  Serving communities throughout the Panhandle of Florida, including Lynn Haven, Mexico Beach, and Panama City, our team is available for emergencies 24 hours a day, 7 days a week. 

Team Carter Receives the BBB of Northwest Florida Torch Award for Ethics!

10/4/2021 (Permalink)

Torch Award Logo from the Better Business Bureau We are honored to be selected as the 2021 Torch Award for Ethics recipient from the BBB of Northwest Florida!

On September 17th, 2021, representatives of Team Carter were presented with the Torch Award for Ethics by the Better Business Bureau of Northwest Florida at the SERVPRO of Bay County office.  This award was created to publicly recognize businesses and charities that maintain a solid commitment to conducting their business practices in an ethical manner, and Team Carter is honored to be distinguished as a representative of these values!

Our team takes great pride in not only serving the cleanup, restoration, and reconstruction needs of our local community members, but also participating in a variety of charitable organizations and events that benefit the wellbeing of the Bay County community.  The BBB of Northwest Florida, in selecting the recipients of the Torch Award, considers both business activities and charitable contributions in their criteria for the Ethics Award. 

Team Carter is honored to have been selected and will continue to uphold the morals and values that this award represents.  More can be learned about this award, and the other great initiatives supported by the BBB of Northwest Florida, by visiting:

Did You Say “Duck Races?”

7/29/2021 (Permalink)

Duck Race 2021 Flyer Learn how you can help support Beach Care Services and the Duck Races by visiting

Why, yes we did!  Beach Care Services, a 501C3 non-profit organization in Panama City Beach, hosts Duck Races every year as one of their three major fundraising events.  SERVPRO of Bay County is a proud sponsor of both this charitable organization, as well as the upcoming Duck Races on August 3rd, 2021.  So, what exactly are the Duck Races, and how does it work?

This event brings together hundreds of community members, business leaders, first responders, and local celebrities to compete.  Utilizing a roof-top pool at one of our local condominiums, multiple inflatable duck floats, and the determination of the racers, teams compete to see who can finish the relay first!  Along with the races, attendees can enjoy a silent auction, food, drinks, prizes, and a rubber duckie raffle! 

Not only is the Duck Races a fun time for all involved, but the funds raised go to help people who live or work on Panama City Beach by providing emergency assistance in paying rent, utility, medical or grocery bills.  Founded in 1999, the Beach Care Services organization, and multiple volunteers, work diligently to fulfill the needs of the Panama City Beach Community. Because of their hard work, dedication, and passion, Beach Care Services assists between 700-900 individuals and families in need each year.

When it comes to supporting our community, including supporting the organizations that serve our area, SERVPRO of Bay County is highly committed.  We take great pride in sponsoring multiple charitable events throughout the year, and let’s face it, being a part of the Beach Care Services Duck Races is pretty fun too!

To learn more about Beach Care Services, or support the BCS Duck Races, please visit

Looking for Superior Customer Service? Call SERVPRO of Bay County!

3/19/2021 (Permalink)

SERVPRO of Bay County Trailer with services listed on the side. SERVPRO of Bay County is Here to Help with all of your water, fire, mold, and storm damage needs!

SERVPRO of Bay County takes great pride in providing a quick response from a professionally trained team, who will treat your property as they would their own, honest communication, and excellent customer service from the beginning of your mitigation process through the end of reconstruction services.  Throughout the course of your property damage restoration, you can depend on SERVPRO of Bay County team members to help you navigate the process every step of the way.  Don’t just take our word for it:

Read our reviews from previous customers:

“SERVPRO of Bay County and the response team of Anthony Zollo, Tucker Purvis, Dusty Richter, and Brandon Nugent have been excellent. We found water damage in our kitchen from a slow leak which has probably been going on for quite a period of time. They set us up for mitigation quickly and proficiently. Every day they call before arriving to give us a heads up that they are coming. They work quietly and confidently. Extra kudos to Dusty who help my mother-in-law (who is 92 years old) when her washing machine drain line separated in her bedroom closet (can you believe we had another leak?!). Dusty ran to her rescue, found the leak, and got it stopped immediately. He then moved things out of her closet and got everything drying. It was the fasted response time EVER! Also, he was kind, respectful, and helpful. Thank you Dusty and the entire SERVPRO Response Team!” – F. Hodges,

“Brandon and his team are excellent at the work they do. I appreciate the professionalism and knowledge that Brandon brought to the job. Open regular communication about the project progress made the process smooth. He went above and beyond when a snake made an appearance on the front porch. A skilled Crew Chief and snake whisperer.” -  A. Oiz,

SERVPRO of Bay County is proud to hold an overall Google Rating of 4.7 and Facebook Rating of 4.8. If you home or business has suffered damages, and you are looking for a team that provides superior customer service, call SERVPRO of Bay County at 850-785-1077.  We have the expertise, experience, and equipment to take care of you and your property as quickly as possible, helping to make your damage “Like it never even happened.”

SERVPRO Receives Prestigious Top 10 Ranking in Entrepreneur Magazine’s Franchise 500

2/9/2021 (Permalink)

Magazine Article featuring SERVPRO on Wooden table When fire, water, mold, or storm damages affect your Panama City area home or business, SERVPRO of Bay County is Here to Help!

SERVPRO has recently been honored by Entrepreneur Magazine as the #10 ranked franchise in their franchise 500.  Along with this distinction, SERVPRO has also been named Entrepreneur’s #1 franchise in the Clean Up and Restoration category.  SERVPRO of Bay County is proud to be a part of this thriving business system, which has over 1,700 franchises nationwide, offering multiple service lines including water mitigation, fire restoration, COVID-19 cleaning, and mold remediation.

When you choose SERVPRO of Bay County to provide property damage remediation, you can expect a quick response from a professionally trained team, who will treat your property as we would our own, honest communication, and excellent customer service from the beginning of your mitigation process through the end of reconstruction services.  We have been serving the Florida Panhandle since 1989, and as a locally owned and operated franchise, are proud to both live and work in our community.

When disaster strikes, know that SERVPRO of Bay County is Here to Help.  To learn more about our various residential and commercial service lines, please give us a call at 850-785-1077.

Fire, Smoke, AND Water Damages? Now What?

1/12/2021 (Permalink)

Fire, Smoke and Water with SERVPRO Logo Fire, Smoke or Water Damages? Servicing Panama City, Panama City Beach, and Surrounding Areas, SERVPRO of Bay County is Here to Help!

The progression of damages after a structure fire can happen very quickly and be very overwhelming for a property owner.  During the fire, the flames spread across flammable materials, damaging nearly everything in their path.  Along with the flames come soot residues and smoke odor, which spread even further than the flames, and linger long after the fire is extinguished.   With extinguishing the fire often comes water, and large amounts of it, which saturates your structure and contents.  Now you have fire, smoke, and water damage!  Where do you go from here?

Call SERVPRO of Bay County for Help!

Our team has the knowledge, experience, and equipment to handle both fire/smoke and water losses of all sizes.  We offer 24/7/365 emergency response to begin the remediation process as soon as possible, reducing the total amount of damage sustained by your property.  We also work with your insurance company, to help alleviate the stress of the claims process.  SERVPRO of Bay County is your “one stop shop” for property damage restoration, offering multiple services lines for both structure and contents, removing the need to deal with multiple companies for your loss.  Finally, SERVPRO of Bay County also has a reconstruction division, so after the remediation process has been completed, we can help you to rebuild “Like it never even happened.”   

Serving Panama City, Panama City Beach, Southport, and surrounding communities, SERVPRO of Bay County is your locally owned and operated Clean Up & Restoration company with the backing of over 1,700 nationwide franchises.  To learn more about our service lines, schedule service, or for any questions, please give us a call at 850-785-1077.


11/30/2020 (Permalink)

SERVPRO logo on top of water, fire, mold, and biohazard symboks When property damage strikes, SERVPRO of Bay County is Here to Help! Give us a call at 850-785-1077.

When it comes to companies offering clean up and restoration services in the Bay County area, consumers have a variety of options to choose from, so why SERVPRO?  As a locally owned and operated organization, with the backing of over 1,700 franchises nationwide, SERVPRO of Bay County has the ability to respond to your property damage emergency quickly, no matter the size of the loss:

  • We are available 24 hours a day, 365 days a year
  • Our technicians are highly trained restoration specialists, with multiple certifications from the IICRC.
  • We work with a variety of insurance companies
  • We offer a wide array of clean up and restoration services for both commercial and residential properties, including water, fire, mold, storm, and biohazard related damages.
  • Our technicians utilize industry leading technology and equipment to provide the most efficient solution for your damages.

When disaster strikes, SERVPRO of Bay County is Here to Help.  Proudly serving Lynn Haven, Mexico Beach, Carillon Beach, and surrounding communities, We’re Faster to Any Size Disaster.  To learn more about the services we offer, please give us a call at 850-785-1077, or visit our home page for more information. 

Continuing Education in Bay County, FL

10/7/2020 (Permalink)

Chalkboard with the words continuing education To learn more about our Continuing Education Course Offerings, give us a call at 850-785-1077.

Along with providing water, fire, mold, and biohazard clean up and remediation services to the homes and businesses in our community, SERVPRO of Bay County is also proud to offer a variety of Free-To-Attend Continuing Education options for local insurance agents and adjusters.  These courses not only help agents and adjusters fulfill credit requirements for their licenses but provide a wealth of knowledge about restoration industry practices and standards.

Recently, SERVPRO of Bay County has transitioned to offering these courses as an online, virtual learning experience.  This transition has allowed us to reach more community members, offer a wider variety of course subjects, and provide classes more frequently.  Multiple class options have been approved by the State of Florida for virtual learning, including:

  • Understanding Mold in the Restoration Industry
  • Restoring Contaminated Buildings
  • Mitigation Awareness and Response Seminar (MARS)
  • Cleaning and Restoring Damaged Contents
  • Deodorization of Malodors

Currently, SERVPRO of Bay County has one course offering scheduled for the insurance industry: Cleaning and Restoring Damaged Contents, which will take place on October 20th, 2020.  To learn more about our Continuing Education opportunities, or inquire about class registration, please give us a call at 850-785-1077.

Panama City's Professional Restoration Team!

8/10/2020 (Permalink)

Water, Fire, Mold, or Biohazard Damages? Call 850-785-1077!

Operating in the Panhandle of Florida since 1989, SERVPRO of Bay County has grown over the years into a Clean Up & Restoration leader for Panama City, Panama City Beach, and surrounding areas.  As a locally owned and operated business with the backing of over 1,700 franchises, SERVPRO of Bay County is prepared and equipped to respond to your property damage, no matter the size.  We have the specialized chemicals & equipment to properly address your fire, water, mold, and biohazard needs, and offer 24-hour emergency response.  SERVPRO of Bay County Professionals hold multiple IICRC (Institute of Inspection Cleaning and Restoration Certification) certifications, including:

  • Water Damage Restoration
  • Applied Structural Drying
  • Commercial Drying Specialist
  • Fire & Smoke Restoration
  • Applied Microbial Remediation
  • Trauma & Crime Scene Cleaning

When disaster strikes, SERVPRO of Bay County is Here to Help.  Proudly serving Panama City, Panama City Beach, Lynn Haven, Southport, and surrounding areas, our team is Faster to Any Size Disaster.  To find out more about the services we offer, give us a call at 850-785-1077. 

Building Services for Your Bay County Home or Business

7/30/2020 (Permalink)

SERVPRO of Bay County offers a full line of reconstruction services! For more information, call 850-785-1077.

SERVPRO is known as a leader in the Clean Up & Restoration industry, but did you know that SERPVRO of Bay County also offers a full line of reconstruction options?  As a licensed general contractor, our team can provide a wide array of building services, both commercial and residential, to help restore your property to its preloss condition.  Some of these services include:

  • Electrical and Portable Power Needs
  • Roof Tarping and Repair
  • Tile, Hardwood, and Linoleum Flooring Repair
  • Plumbing
  • Drywall Removal or Installation
  • Painting

By utilizing one company for both your damage mitigation and building reconstruction needs, you can save both time and money for your repairs.  Serving Panama City, Southport, Panama City Beach, and surrounding areas, SERVPRO of Bay County is Here to Help.   For more information about our Reconstruction Division, visit our Building Services Page or give us a call at 850-785-1077.

We are Cleaning Experts

3/17/2020 (Permalink)

SERVPRO of Bay County is your Locally Owned and Operated Cleaning Specialist!

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Bay County, 850-785-1077

Saving Your Structure: Mold Containment

3/9/2020 (Permalink)

SERVPRO of Bay County provides mold remediation services in Panama City Beach, Southport, Mexico Beach, and surround areas.

At SERVPRO of Bay County, our top priority is to restore your home or business to its preloss state after a fire, water, storm, or mold damage has taken place.  In order to protect your belongings and prevent any further contamination or spread in a mold situation, SERVPRO of Bay County will often build a containment around any affected area.  Within this containment, our trained professionals can properly mitigate and remove any mold contaminated items or structures, keeping the rest of your home or business safe and operational for use. 

Within a mold containment area, our SERVPRO production technicians utilize state of the art air purifying equipment to preserve and retain as much of the original building structure and contents as possible.  We will also work to clean and sanitize any salvageable items, such as dishes, and safely pack them away for return to the area once the mold intrusion has been remediated. Taking the upmost care of your property and belongings, while providing a safe environment for everyone involved during a mold remediation is of top concern at SERVPRO of Bay County.

If you suspect mold in your home or business, call SERVPRO of Bay County at 850-785-1077, We’re Here to Help!

Restoring Your Home or Business with SERVPRO of Bay County's Contents Cleaning Service

1/6/2020 (Permalink)

SERVPRO of Bay County provides Contents Cleaning services to Panama City, Apalachicola, Marianna, and Surrounding Areas

At SERVPRO of Bay County, providing timely mitigation and remediation to a water, fire or mold damaged structure is our top priority. Along with damage to a structure often comes damage to personal property, furniture, appliances and heirlooms. Not only does SERVPRO of Bay County handle structural damages, we also provide contents cleaning and pack out services.

SERVPRO of Bay County’s contents cleaning crew will thoroughly sort, document, transport, clean, and return your valuable items after a fire, water or mold damage occurrence. Our experienced team uses state of the art equipment and specially formulated SERVPRO chemicals to safely handle and clean your damaged items. Once properly cleaned, sanitized and deodorized, SERVPRO of Bay County will wrap, box, and store your valuables until your home or business is ready for their return.

At SERVPRO of Bay County, we strive to provide the best possible cleanup and restoration service. Though our contents cleaning division, we take the necessary steps to begin putting back together your home or business after a fire, water, or mold damage. Call 850-785-1077 for your cleanup & restoration needs, we’ll help make it “Like it never even happened.”

Document Restoration

12/2/2019 (Permalink)

SERVPRO of Bay County provides 24-Hour Emergency Cleanup & Restoration service in Apalachicola, Panama City Beach, Callaway, Biltmore Beach and more.

Imagine returning home after a flood, fire, or other disaster and discovering that your irreplaceable paper documents, photographs, books, or mementos have been damaged.  With SERVPRO’s document drying and restoration service, we can work to help you recover your damaged documents before it’s too late. SERVPRO of Bay County understands that the sooner the mitigation process is underway, the more likely you are to recover any damaged possessions. With years of experience in the restoration business, we implement state-of-the-art technology, such as gamma irradiation and vacuum freeze drying, to help you reclaim your important paper documents before they are damaged for good.

Vacuum Freeze Drying of Documents

SERVPRO of Bay County utilizes a HIPPA Master Certified team to complete all Vacuum Freeze-Drying projects.  This process is the only document drying method approved by the National Archives and Record Administration and is the most effective and efficient way to salvage water damaged documents.  We strive to make the document drying process as simple as possible for our customers, handling all steps from initial inventory to completion.

We Can Disinfect Your Documents

Especially in sewage or flood water situations, paper documents can be exposed to various types of bacteria or other unsafe chemicals. Our team uses a gamma irradiation process to adequately clean and decontaminate your documents.  This process does not create residuals or impart radioactivity in processed products, making it a safe choice for the restoration of your paper goods.

Call SERVPRO of Bay County today at (850) 785-1077 for your document drying and restoration needs. Our professional team can make it "Like it never even happened."

Giving Back to a Tim McGraw Superfan

8/22/2019 (Permalink)

Nikki when she found out she won tickets to Pepsi's Gulf Coast Jam to see Tim McGraw!

SERVPRO of Bay County is always trying to give back to our community in different ways! So, we wanted to share this story with you that absolutely touched our hearts.

We are a proud sponsor of the Veterans and First Responders luncheon. During the luncheon our Marketing Manager, Talena, gave away Gulf Coast Jam tickets as door prizes. The first winner was in tears when she was given the envelope. Talena asked, “Are you excited?” and she replied, “You have no idea, we have an adult daughter that is paraplegic and wants to see Tim McGraw, and we just can’t afford tickets this year.”

After the luncheon, the Mom called Talena to claim her prize. Talena and the Mom went on to talk about her daughter, Nikki who is 27 years old, born with Cerebral Palsy, and has been in a wheelchair her entire life. Nikki is a major Tim McGraw fan and her obsession started at age seven when she first heard the song, “Don’t Take the Girl.”

At the time, Nikki was away at camp so Nikki was not going to learn about the Gulf Coast Jam tickets until the next Friday. “Make sure you are listening as we are sure we will hear her scream all the way from Altha!” said Mom. She then asked if we were selling tickets and Talena explained our sponsorship opportunity and asked if she needed more tickets. She replied, “Yes, one, because it takes two people to handle her and her wheelchair.”

Without hesitation, Talena told her SERVPRO of Bay County has her third ticket covered.

SERVPRO of Bay County provides 24 hour storm, fire, and water damage restoration service in Panama City, Panama City Beach, Lynn Haven, Southport and more.

Did You Know We Offer Commercial Duct Cleaning?

8/16/2019 (Permalink)

SERVPRO of Bay County provides 24 hour restoration and cleaning services for commercial businesses in Panama City, Lynn Haven, and surrounding areas.

Whether you need cleaning for a commercial office or require industrial cleaning services, SERVPRO of Bay County can help. Along with deep cleaning flooring and carpets, did you know you can rely on us for commercial duct cleaning as well? That's why SERVPRO of Bay County is your one-stop shop for restoration and cleaning services.

Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the duct work of your commercial business.

If your HVAC has been operating for some time without attention, it could be circulating odors, dust and other contaminants.

SERVPRO of Bay County can routinely inspect the heating, ventilation and air conditioning unit (HVAC).  Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

However, duct cleaning is not always necessary. Our professional team will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

The benefits of servicing your HVAC unit include:

  • Helps to restore peak energy efficiency.
  • May help to eliminate offensive odors.
  • Helps reduce the potential for mold growth.

Additionally, make sure to keep the HVAC drip pans clean and unobstructed. And, don’t forget to replace your filters as needed.

Call SERVPRO of Bay County today at (850) 785-1077 if you need assistance with mold, water, fire, or storm damage to your residential home or commercial business.

Top 100 Team

8/10/2019 (Permalink)

Top 100 Franchise SERVPRO of Bay County

Customers often ask Why? Why choose this company or that company? You may ask Why choose SERVPRO of Bay County. SERVPRO of Bay County is a growing team of professionals that take great pride and work hard to serve the Bay County area. the SERVPRO Franchise system has nearly 1800 Individually owned and Operated Franchises and SERVPRO of Bay County has proudly been in the Top 100 for three consecutive years. Their 2018 ranking is #47 in the company. This doesn't come easy and owners Sean and Kellie Grier know they have a special team made up of diverse talents. The Griers are happy to invest in their people, their community and their business giving their employees the tools they need to continue to serve the Florida Panhandle well. This is evident through knowledgeable employees, community involvement and an ever growing franchise. SERVPRO of Bay County looks forward to serving Northwest Florida for many years to come.  

When the Brand Counts

4/16/2019 (Permalink)

When the brand counts reach out to the local company with the large brand name. Call SERVPRO of Bay County so you can count on a local family owned and operated business that has 50 years of branding behind it. SERVPRO of Bay County is proud to be a member of a large family of franchises that believes in helping each customer experience what it means to have their home or business be "Like it never even happened."

The team at SERVPRO of Bay County takes pride in being a part of something larger than themselves as they strive to achieve larger goals each day. At SERVPRO of Bay County the brand is where it all started, and a rich tradition keeps the brand and the company strong.

Call us today for all your restoration needs: 850-785-1077

IICRC Certified Firm

3/7/2019 (Permalink)

We are an IICRC Certified Firm

SERVPRO of Bay County is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

If you would like to schedule service for your home or business, please call today! (850) 785-1077

Blankets of Love

1/21/2019 (Permalink)

SERVPRO of Bay County giving out blankets of love to Hurricane Michael survivors.

On a cold day in December the SERVPRO family is found handing out green love with some warm blankets and some delicious hot chocolate.    What is all this about you ask? On October 10th, 2018 Hurricane Michael paid a visit to the Florida Panhandle and forever changed the landscape and lives of this coastal community.  That is when the employees of SERVPRO of Bay County jumped into action doing their jobs and working round the clock to accommodate the enormous amount of homes and businesses that desperately needed our help. Our SERVPRO family did not stop there, they were constantly trying to find new ways to help.  A suggestion was made that our group become involved with Hope and Healing.  This event sponsored by City of Panama City and other volunteers was to provide hope through food, clothing and toys for Bay County families. We jumped at the chance to help, and hence the green blankets of love.  Over 1000 families were assisted during this event. Providing love and a little hope to the community we call home. SERVPRO of Bay County employees left feeling they received more than they gave.  Now that's a warm feeling!