What our Customers say...

Water Damage Testimonials

Water heater leaked upstairs to downstairs causing extensive water damage. SERVPRO was very responsive and had a crew out the next day. Tucker did an outstanding job setting a containment area, removing all of the damaged materials, mitigating any potential for mold, and ensured all areas were dried in accordance with industry standards. He kept me updated at all times since this was not my primary residence and definitely gave me peace of mind. I definitely recommend SERVPRO of Bay County.

Andy Preston was very helpful to me to understand procedures.  Thank you for your excellent work!

Brandon N called me everyday at the end of the days work to update me on progress. It was important to me because I was on a tight schedule to get the unit ready for the rental season following a water leak. I was in another state during the work, but thanks to Brandon it was as though I was onsite as far as my understanding of the work being done. Thanks!

Brandon was awesome to work with. His knowledge and professionalism was impeccable. He assessed the situation and addressed any question the resident or myself had. He also explained in great detail of what they were doing and how the equipment worked. I highly recommend Brandon and his team for all your needs of water extraction and restoration.

Thank you to SERVPRO of Bay County. We had a leak in our bathroom that caused significant damage. From the moment we called they promptly sent a crew over to begin cleaning up. Everyone who came to the house was friendly and helpful. They always answered the phone if we had questions. No waiting for a call back. Trevor Grier our project manager was great, also a Trevor who worked at the house, and Brandon at the house, and many others all were awesome.

We had a water line break in the middle of the night and woke up to 3-4 inches of water throughout the house. We called SERVPRO and 20 mins later Trevor and Travis were at our door. They made a stressful situation so much better. They answered all our questions, explained everything to us and kept us updated during the whole process. We actually felt like we should have been doing more. We were very surprised at what those fans and dehumidifiers can do. Great bunch of guys and awesome company, we will definitely recommend SERVPRO in the future.

Brandon and his team did a great job on a daily basis. They were responsive and timely. Everyone there was very helpful

Water heater was leaking over the past month and flooded the area inside the wall, thought I had black mold.  I called SERVPRO Saturday and spoke to Trevor; he explained all they could do for me, with general pricing ideas and I decided to wait until Monday because I don't have insurance and would pay more out of pocket. He advised me on everything I could do and needed to do to contain my problem until then and where I may have problems.  He said he would contact me for an appointment Monday. First thing Monday morning he called and was there in 20 minutes. He went over everything advised me of what SERVPRO could do and the cost, or if I decided to DIY what I could possibly do. He said that either way they were there if I needed them.  Great help and care! As soon as I decide what I want to do I will definitely call them. I would advise if you need them they are here to help!

Haley and Kenny did a wonderful job on our house. We bought a home and not even a month later we had ground water flood our Florida room then a week later sewage backed up and flooded the whole back of my home. I highly recommend Haley and Kenny for any of your SERVPRO needs. They are very attentive, professional and fast.

Broken sprinkler head brought a quick response! Anthony, Michael & Tucker were professional, courteous & knowledgeable each day of their visits. A highly recommended SERVPRO team.

We just got my house put back together from Hurricane Michael. 3 Mos. ago the Kitchen sink sprung a leak in the walls. We don't know how long the water had been going under the new floating floor but 3 rooms and a hall was affected. I had moved my elderly parents into the house because their house was destroyed from the Hurricane. My father has dementia, heart issues and had a stroke so it was so there was a since of urgency. Haley and her crew of 6 men got to the house 7 mins after we first called. Everyone had their feet covered and mask. They moved around the house so quietly and quickly as not to disturb my parents. Haley explained everything they were going to do and the steps I needed to do with my Insurance Co. During this process Haley called me to check on my parents and kept us informed. The men were so personable and really cared about the job they were doing. Your people are a real asset to your company.

Tucker, you sure did a great job at our house! We appreciate you so much. SERVPRO is blessed to have you!

We recently encountered flooding in our condo and SERVPRO was quick to respond. Anthony and Tucker were both wonderful! It is very hard to go through a situation like this and even more stressful living 5 hours away. Tucker especially was beyond exceptional - always patient in explaining what was being done and keeping us updated through the entire process. He is a true asset to SERVPRO! 

I would like to say thank you for your great customer service and tell you how great one of your employees are, Tucker, he was very knowledgeable and very patient with us during our crisis. He answered all of our questions And did a fantastic job! We will be recommending him to all of our family and friends. Thanks again!

We really appreciate the great customer service we received a special thank you too, Tucker, we couldn’t of asked to have a better representative with such a great personality and was very professional and knowledgeable of his job. So considerate! He was very helpful and answered all all our questions in detail. Thank you all!!!

Excellent service Trevor and Theo and their team were very thorough in there service provided. Quick, clean and efficient.

Within one hour of me noticing a water intrusion issue and calling my insurance company, SERVPRO called to set up a time for an assessment. Tucker showed up on time and was very professional. He thoroughly went through their process and gave me a plan of action. Overall a great experience.

Outstanding customer service! Arrived to our property within 15 minutes after reporting a multi-unit leak within our high rise. Very professional, extremely knowledgeable and helpful to myself as the property manager and to research what was affected. Haley, Kenny, Brandon, Trevor and Talena were beyond helpful and have become our property's preferred vendor and I would highly recommend them to anyone!

Our house flooded while we were gone For 7 days. I called SERVPRO immediately. It was about 9:00 pm. They came out that night and set up the equipment to remove all the water. They continued to work on cleaning, packing and removal of all wood flooring and sheet rock that was damaged for 4 weeks. The entire crew were very professional. Their crew leader, Tucker Purvis, was especially helpful in keeping us informed on what they were doing, answering all of our questions and concerns.  They dealt directly with our insurance so we have no issues there. I would highly recommend them. Very impressed by Tucker and his crew!

Thanks to SERVPRO of Bay County for helping us out in a quick and timely manner. Our four year old water heater pressure tank decided to die on us. While we were sleeping the tank was spraying hundreds of gallons of water in our garage. SERVPRO of Bay County provided a very professional clean up and monitoring. We highly recommend them!

Before daylight on 10/30/2019 water was discovered on tile and carpeted floors. With one phone call, SERVPRO arrived before noon and began the clean-up. For seven days SERVPRO technicians moved fans and humidifiers drying out the floors and baseboards. Tucker Purvis was our most frequent visitors carefully monitoring the drying process. Tucker was professional and answered our questions concerning the process. He even helped moved furniture to a temporary location before leaving his final day on 11/6/2019. SERVPRO is definitely on our most preferred list.

SERVPRO took care of water damage to my floor and drywall. They were efficient and kept me informed every step of the way. I appreciated their quick response. All SERVPRO employees I spoke with were knowledgeable and able to answer all questions. A special thank you to Tucker, who was my technician. He did a great job explaining everything to me and did a great job with the cleanup!

I Aundria Golden was pleased to have Trevor C and Brandon as my SERVPRO kings. They were very pleasant, they walked and talked me through the process of what was going on. There was a moment that I was a little overwhelmed but they helped me understand and shed more light on the situation. I am so thankful for them and as they were finishing up they cleaned up and put everything back how it was found if not better. These guys love their job and take pride in the job they do to make sure that I was satisfied. I would recommend these two if you need a job well done from SERVPRO so give them a call and remember the best Brandon and Trevor C. Thanks guys for a job well done.

Quick to respond. Super helpful. Use them with absolute confidence.

We used SERVPRO of Bay County after experiencing water damage.  I cannot say enough good things about this company, and more importantly the people who work there.  They were extremely professional, knowledgeable, responsive and polite.  The team kept us informed every step of the way and took great care to make sure our water issues were completely dried up and resolved.  I would highly recommend this company without hesitation to anyone in need of restoration services.

SERVPRO of Bay County is an all around excellent pleasure to work with. They are the best and I would highly recommend them to any and everyone!

My husband and I were so impressed with Trevor Bus and his excellent team. All team members were professional, knowledgeable, courteous, considerate, hard working and just plain nice! All of my many phone calls were returned immediately. And they arrived to check on things when they said they would. A big Thank You to Trevor and his Team.

SERVPRO responded quickly to my water emergency and have been reliably present each day to be certain that every detail has been managed correctly. I am extremely pleased with their service. Thank you Anthony and Tucker for being so attentive and thorough.

Highly recommend! As a property manager, I've dealt with water damage more than once. They respond quickly and follow through to see that everything is done correctly.
Brett, Haley and Talena have been great to work with.

Fantastic service, very professional. Showed up quickly the night of my water damage and explained everything. Worked with Tucker for almost 2 weeks getting everything dry, he was wonderful, worked with my schedule and was great at communicating everything that was happening and when he would be by to check on things. Couldn't be happier, well other than if there hadn't been any flooding at all...

When my granddaughter discovered the leak in our seldom-used guest cabin there was no doubt who I would call...SERVPRO of Bay County. I knew you would take care of the problem "Like it never even happened." Your team did a great job! they were professional and efficient, and even finished a day earlier than expected. you and your team made sure we understood the process and the benefits of the various componets of the process. Thank you so much for a job well done!

I had never heard about your company until my condo became destroyed by a busted water pipe. People who knew about your company assured me that your men would do a great job of restoration. They certainly have done a great job! The people I have met exemplify the quality of workers that you have.

We can not say "THANK YOU" big enough! Top Job Done! Pro's in every way! We will sing your praises forever!

Austin M was very professional, helpful and pleasant on the job! Thank you for a job well done!

Trevor delivered on all promises he made. I will recommend only SERVPRO of Bay County based on his skills and leadership proven on our water damage.

Anthony was very thorough and professional. His ability to explain things in detail was very helpful and appreciated.

I googled water extractors Panama City Beach, FL and SERVPRO was first, called before hours AM, got immediate response back. This crew has been awesome. Austin gets an A+ in PR as he has been courteous and kind and caring throughout this whole ordeal and he has to take all the crap, he is an excellent leader for his team. The entire SERVPRO team has been just wonderful. All smiles and reassuring that everything will be ok. Thank you.

Great responder!  We called and in less than an hour someone was out to my mom's house.  We were so pleased.