What our Customers say...

Why SERVPRO Testimonials

I’d like to give a shout out to Ryan and David Sr. From the SERVPRO Team. They were very kind and helpful. Very easy to work with, would definitely recommend.

Had a slab leak under my master bedroom floor. I called SERVPRO and they sent Ryan, C and David out the next morning. Great guys and very professional. They set all of their equipment up to mitigate the water damage. As someone in the insurance industry, SERVPRO of Bay County is always a first call for us. Thank you Ryan, C and David.

I would like to take this time to give a shout out to Ryan, David Senior, and C for their expertise and knowledge of their work. They have gone beyond the call of duty to keep me informed of the damage in my condo and what can be done. if they are going to be late, they give me a text message and help work things out with me, especially when I have doctors appointments. I highly recommend these guys be knowledge for all their expertise. May God bless each and every one of them

Eli and Jeoff arrived promptly and quickly resolved the leak issue and cleaned up after themselves. Very satisfied

Eli and Geoff were very professional and provided great results. Highly recommend

This team is TOP notch! The entire team, including Jarvis and Jacarri were absolutely incredible. The guys were so kind, helpful and accommodating. The literal nicest guys! I am so happy to have met them and used their services! Highly recommend!

Geoff and Ryan were very prompt, polite and professional! Thank you guys!

Excellent customer service. Excellent response time. Excellent communication. Work performed was top notch. For an unexpected, unfortunate circumstance, they made everything as simple and smooth as possible!

Been through hell and back with another SERVPRO project manager, but am safe to say that Lee Pope really saved our kitchen. He is kind, responsive, does his job perfectly, makes sure stuff gets done. I would recommend him for any of your projects, the way he saved our mess and really made us trust him. This man deserves a biiiiig raise!

I found my refrigerator had leaked and called SERVPRO. They sent a team out very quick! Eli and Ryan came out today to help prevent further damage and start the drying process on my home. This is my 3rd experience with mitigation (1st with SERVPRO) and it was also the best! They listened to my concerns and answered all my questions. Even added another fan to ease my mind. They secured every cord and left my kitchen functional! Not feeling displaced while this equipment is here, is very comforting. I’ll recommend the company to anyone in the future who find themselves in this situation.

These guys are very professional. I am extremely happy with their work!

Ryan and David were very nice and alleviated any stress and mess in a timely manner.

Dusty and Anthony were extremely good at what they do, they were very friendly and knowledgeable. Showed me what they did and explained things so I could understand.

I am very impressed with the level of service my property received from SERVPRO of Bay County.  I can't believe how clean my place is, and I can't find a single thing wrong!  I strongly recommend SERVPRO of Bay County when your property needs cleaning and repairing.

I could not be happier with the prompt, courteous and excellent service provided by SERVPRO.  Thank you so very much!

Mr. Michael was the initial contact we had and he was very professional, helpful, and answered a lot of questions. Kevin and Tucker were both great to work with throughout the following 6 weeks. These guys went above and beyond assisting us through clean up, demo, and piecing things back together. They brought tons of laughs along with them as these two are quite the dynamic duo. Would recommend this team for anyone needing service and giggles.

Anthony, Tucker and Kevin were very professional and efficient. They did a great job and kept me informed on the project. Great communication skills. I would highly recommend this company. Thanks again for your help.

Kenny and Ryan and team did an amazing job at our hotel property on Pensacola Beach. They were needed to fill in for the Pensacola team, and did it with the most professional attitudes with smiles on their faces. Kenny even stayed a few extra minutes and did a final walk with me before the 2 hour drive to Panama City. Finished 4 floors of a 200 room hotel in a single day! Will recommend in the future.

Very friendly, communicative, and clean. Would highly recommend!

"Words can't explain the job SERVPRO completed on my house. You guys came in and absolutely cleaned up the crap the other mitigation company left or blatantly didn't do. Our house looked and smelled totally clean after you guys left. We love the fact that you all wrote out a 8 mile long report of things that were done and complete, making it easier to sell our home if that ever happened. I can't thank you guys enough. I will most certainly refer you to any and everyone that I know or will encounter that's looking for work. 5 stars isn't enough. Thank you thank you thank you."

Had some issues at the start of our project, but when they got made known management stepped up and got us the help we needed quickly. Made us feel like a priority.

SERVPRO responded quickly to my water emergency and have been reliably present each day to be certain that every detail has been managed correctly. I am extremely pleased with their service. Thank you Anthony and Tucker for being so attentive and thorough.

My experience with this company is that they are quick to take action when the need arises. They are customer service driven with deep roots to the community. SERVPRO Bay county is a company to rely on and trust in any emergency situation.

I called them in the first week of February 2019. That night TALENA sent an email letting me know that Scott Huffman would be calling me shortly to set up appointment. He showed up next day and spent time seeing what walls, ceilings, needed to be taken down , according to what my insurance had dictated. Included mold remediation, equipment needed such as air purifiers, air scrubbers. And at the end of project, they go in there , and heavily fog your home to kill any fungus, mold and mildew spores. They were here 3 days in a row. They worked hard and together and did not take a lunch break. They just snacked thru out day. Ready to explain anything you asked them. At the end they dealt with my insurance company telling them and sending diagrams and actual photos of work done and explanation of each to my insurance company. I truly felt they would not receive anymore money than what my insurance company had allotted for this project. So you can visualize my surprise when I received the check for the exact amount 2 weeks later after they had completed project. They did an excellent job, FEEL CONFIDENT, SERVPRO knows what they are doing. Now I am going to call them again to have them put the ceilings, and drywall back in. A lot of people do not realize they also have a GENERAL CONTRACTOR LICENSE. So they can take care of so much in helping you move forward in getting your house restored back to normal. THANK YOU SERVPRO !!